| Education | Work Experience | Hobbies | Languages | References |
Aug. 2000-Present
Help Desk Supervisor,
Computing and Information Technology
Duties include hiring, training, and supervising of 12 Help Desk Analysts
(student assistants). Being in co-charge of maintaining the C&IT Help
Desk and insuring the highest quality of customer support. Coordinating
efforts with Internet Services to provide next generation e-mail services
for WSU students and staff. Coordinating with Orientation to distribute
AccessIDs to incoming freshmen. Creating and maintaining AccessIDs for
WSU students, staff, faculty, and guests.
Aug. 1998-Aug. 2000
Applications Specialist III,
WSU Undergraduate Library
Duties include Co-Administration of the Microsoft Windows NT 4.0 Servers, NT
3.51 Servers, Sun Solaris Server, Macintosh
Server, Windows NT 4.0 Workstations, Mac OS
Workstations, Neoware Network Computers.
Until Jan. 2000 I supervised 25 student computer lab assistants in
maintaining the computers in the Undergraduate Library. I also serve as the C&IT Liason at the Undergraduate
Library.
Aug. 1997-Aug. 1998
Applications Specialist III,
Computing and Information Technology
Duties include Novell IntraNetware
4.11, Macintosh Computers, and Windows 95 Clients. I was the
webmaster for the C&IT General Purpose Computer Labs. In addition to
that I was the Lab Supervisor of 25 student computer lab assistants.
I also served as a C&IT Help Desk
Consultant.
Jun. 1997-Aug. 1997
Laboratory Supervisor,
Computing and Information
Technology
Helped maintain the servers with the Applications Specialist III and
supervised 25 student computer lab assistants.
I also served as a C&IT Help Desk
Consultant.
Aug. 1995-Jun. 1997
Student Computer Laboratory Manager,
Computing and Information
Technology
I helped the Lab Supervisor and Lab Coordinator manage the C&IT General
Purpose Computer Labs. Applications support for end users. Applications
ranged from e-mail to Microsoft Office and Internet browsing.
I also served as a C&IT Help Desk
Consultant.
Aug. 1991 - May 1996
Head Cashier,
T.J. Maxx, Rochester Hills, MI
Head Cashier at the Service Desk, Layaway, Jewelry, Sales Associate in
most of the departments of the store.
| Education | Work Experience | Hobbies | Languages | References |