Stephen Wassef
5289 Greendale, Troy, MI 48098
H: 248-524-4987 W: 313-577-4730
swassef@wayne.edu

Education Work Experience Hobbies Languages References

Education

Wayne State University

1996-Present Bachelors of Science, Computer Science

Wayne State University

1992-1996 Bachelors of Science, Biological Sciences

Research


Troy Athens High School

1988-1992
High School Diploma

Work Experience

Aug. 2000-Present
Help Desk Supervisor,
Computing and Information Technology
Duties include hiring, training, and supervising of 12 Help Desk Analysts (student assistants). Being in co-charge of maintaining the C&IT Help Desk and insuring the highest quality of customer support. Coordinating efforts with Internet Services to provide next generation e-mail services for WSU students and staff. Coordinating with Orientation to distribute AccessIDs to incoming freshmen. Creating and maintaining AccessIDs for WSU students, staff, faculty, and guests.

Aug. 1998-Aug. 2000
Applications Specialist III, WSU Undergraduate Library
Duties include Co-Administration of the Microsoft Windows NT 4.0 Servers, NT 3.51 Servers, Sun Solaris Server, Macintosh Server, Windows NT 4.0 Workstations, Mac OS Workstations, Neoware Network Computers. Until Jan. 2000 I supervised 25 student computer lab assistants in maintaining the computers in the Undergraduate Library. I also serve as the C&IT Liason at the Undergraduate Library.

Aug. 1997-Aug. 1998
Applications Specialist III, Computing and Information Technology
Duties include Novell IntraNetware 4.11, Macintosh Computers, and Windows 95 Clients. I was the webmaster for the C&IT General Purpose Computer Labs. In addition to that I was the Lab Supervisor of 25 student computer lab assistants. I also served as a C&IT Help Desk Consultant.

Jun. 1997-Aug. 1997
Laboratory Supervisor, Computing and Information Technology
Helped maintain the servers with the Applications Specialist III and supervised 25 student computer lab assistants. I also served as a C&IT Help Desk Consultant.

Aug. 1995-Jun. 1997
Student Computer Laboratory Manager, Computing and Information Technology
I helped the Lab Supervisor and Lab Coordinator manage the C&IT General Purpose Computer Labs. Applications support for end users. Applications ranged from e-mail to Microsoft Office and Internet browsing. I also served as a C&IT Help Desk Consultant.

Aug. 1991 - May 1996
Head Cashier, T.J. Maxx, Rochester Hills, MI
Head Cashier at the Service Desk, Layaway, Jewelry, Sales Associate in most of the departments of the store.

Hobbies and Interests

I enjoy all aspects of Photography. I enjoy many aspects of Computing. I also like basketball, swimming, skiing, billiards, bowling, and rollerblading.

Languages

I am fluent in English (native tongue). I fluently speak/understand spoken Arabic (parents' tongue). I can also speak/understand French and Spanish (taken as a foreign language in high school and college).

References

References availible upon request.
Education Work Experience Hobbies Languages References